Terms of Service

Welcome to Mhuri-Izihlobo. By accessing or using our website, mobile application, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you and Mhuri-Izihlobo. We reserve the right to modify these Terms at any time, and your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

Creating an Account

To use certain features of our Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

Account Restrictions

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

Your Content

You retain ownership of all content you upload to our Services, including family information, photos, documents, and stories ("User Content"). By uploading User Content, you grant us a limited license to:

• Store and display your content as part of the Services
• Process and backup your content for service delivery
• Share your content with family members you designate
• Display public content if you choose to make it public

Content Responsibilities

Our Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other content (excluding User Content), are owned by Mhuri-Izihlobo and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

Content Removal

We reserve the right to remove any User Content that violates these Terms, infringes on third-party rights, or is otherwise objectionable. We may also remove content in response to valid legal requests or complaints.

Subscription Plans

We offer various subscription plans with different features and pricing. By subscribing to a paid plan, you agree to pay the applicable fees as described on our pricing page.

Refund Policy

Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation, you will retain access to paid features until the end of your current billing period. No refunds will be provided for the remaining time in your billing period.

Failed Payments

If a payment fails, we will attempt to process it again. If payment continues to fail, your subscription may be suspended or cancelled. You are responsible for maintaining valid payment information.

Your Right to Terminate

You may terminate your account at any time by:

• Using the account deletion option in your settings
• Contacting our support team

Upon termination, your account and all associated data will be permanently deleted within 30 days, unless we are required to retain it for legal purposes.

Our Right to Terminate

Effect of Termination

Upon termination of your account:

• Your access to the Services will immediately cease
• Your User Content will be deleted (subject to legal retention requirements)
• You will no longer be charged for subscription fees
• Certain provisions of these Terms will survive termination

Service Disclaimer

Limitation of Liability

Genealogical Information

We do not verify the accuracy of family tree information provided by users. You are solely responsible for the accuracy and completeness of your family tree data. We are not liable for any errors, omissions, or disputes arising from genealogical information.

You agree to indemnify, defend, and hold harmless Mhuri-Izihlobo, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your access to or use of the Services
• Your User Content
• Your violation of these Terms
• Your violation of any third-party rights

Informal Resolution

If you have a dispute with us, please contact us first at support@mhuri-izihlobo.com to attempt to resolve the issue informally. We will work in good faith to resolve any disputes.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.

Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Zimbabwe, and you consent to the jurisdiction of such courts.